1. Overview
At Zopfly LLC, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we are here to assist with returns and refunds in accordance with the guidelines outlined below.
2. Eligibility for Refunds
2.1 General Conditions
- To be eligible for a refund, the item must be unused and in the same condition that you received it.
- The item must also be in the original packaging with all tags, labels, and accessories included.
- Refunds are only available for items purchased directly through our website, [www.zopfly.com].
2.2 Timeframe
- You must initiate a return within 30 days of the purchase date to be eligible for a refund. After 30 days, we cannot offer a refund or exchange.
2.3 Non-Refundable Items
- Gift cards
- Items marked as “Final Sale” or “Non-Returnable”
3. Refund Process
3.1 Return Authorization
- To initiate a return, please contact our customer support team at [support@zopfly.com] to receive a Return Authorization Number (RAN).
- Please do not send your purchase back without prior authorization, as it may not be eligible for a refund.
3.2 Shipping Returns
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
- If you receive a refund, the cost of return shipping will be deducted from your refund.
3.3 Inspection and Approval
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s processing time.
4. Refund Methods
4.1 Payment Gateways
Refunds will be processed through the original payment gateway used for the purchase:
- Stripe: Refunds will be credited back to the original card or bank account associated with the payment. Processing times may vary depending on your bank, but typically take 5-10 business days.
- Square: Refunds will be credited back to the original card. Processing usually takes 1-3 business days after the refund is issued.
- PayPal: Refunds will be credited back to your PayPal account or original payment method. If you paid with your PayPal balance, the refund is typically instant. If you paid with a card, the refund could take up to 30 days, depending on your card issuer.
4.2 Partial Refunds
In certain situations, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [support@zopfly.com].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [support@zopfly.com] and send your item to: 3614 E Ferry Ave, Spokane, WA 99202, United States.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
8. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Zopfly LLC
Email: info@zopfly.com
Phone: +1 (415) 329-9443
Address: 3614 E Ferry Ave, Spokane, WA 99202, United States